Switching broadband when moving home
Mar 2, 2024

Moving homes can be an exciting yet daunting experience. Among the many tasks on your checklist, switching broadband might seem like a complex process. However, with the right approach and knowledge, it can be a seamless transition.

Understanding Your Options

Researching Broadband Providers

Choosing the right broadband provider is crucial for uninterrupted internet connectivity in your new home. Conduct thorough research to compare packages, speeds, and customer reviews to make an informed decision.

Evaluating Connection Types

Consider the available broadband connection types in your new area, such as DSL, cable, fibre-optic, or satellite. Assess their availability, speed, and reliability to determine the most suitable option for your needs.

Preparing for the Switch

Notifying Your Current Provider

Inform your current broadband provider about your upcoming move to initiate the cancellation process or transfer your service to your new address. Be sure to inquire about any early termination fees or equipment return procedures.

Scheduling Installation

Coordinate with your new broadband provider to schedule the installation or activation of services at your new home. Plan ahead to ensure that the setup aligns with your moving timeline.

Managing the Transition

Setting Up Your Equipment

Upon arrival at your new home, unpack and set up your broadband equipment according to the provider’s instructions. Test the connection to verify that everything is functioning correctly.

Activating Services

Follow the activation steps provided by your new broadband provider to establish a connection. This may involve configuring your router or modem and entering any necessary login credentials.

Troubleshooting Common Issues

Dealing with Connectivity Problems

If you encounter connectivity issues after switching broadband, troubleshoot common problems such as signal interference, faulty equipment, or configuration errors. Contact your provider’s customer support for assistance if needed.

Resolving Billing Discrepancies

Monitor your billing statements closely to ensure accuracy and address any discrepancies promptly. Keep records of correspondence with your broadband providers for reference.

Switching Broadband When Moving Home: FAQs

How long does it take to switch broadband when moving home?
The timeframe for switching broadband can vary depending on factors such as provider availability and installation scheduling. In general, it’s advisable to notify your current provider and arrange for installation at least two weeks before your move.

Can I keep my existing broadband plan when moving to a new address?
In some cases, you may be able to transfer your current broadband plan to your new address, provided that the same provider offers service in the area. Contact your provider to inquire about the options available to you.

What should I do with my broadband equipment when moving?
If you own the broadband equipment, ensure that it is properly packed and transported securely to your new home. If you’re returning rented equipment, follow your provider’s instructions for returning it via mail or drop-off locations.

Will I incur any additional costs when switching broadband?
Depending on your provider and the terms of your contract, you may incur costs such as installation fees, equipment charges, or early termination fees. Review your contract and discuss any potential charges with your provider beforehand.

How can I ensure a smooth transition when switching broadband providers?
Plan ahead by researching providers, scheduling installations in advance, and communicating with both your current and new providers. Follow the provided instructions carefully and reach out for assistance if needed.

What factors should I consider when choosing a new broadband provider?
When selecting a new broadband provider, consider factors such as internet speeds, pricing, contract terms, reliability, and customer service reputation. Read reviews and compare options to find the best fit for your needs.


Switching broadband when moving home doesn’t have to be a stressful experience. By following the outlined steps, conducting thorough research, and staying organised, you can ensure a smooth transition without any interruptions in your internet connectivity. Remember to plan ahead, communicate with your providers, and troubleshoot any issues promptly to enjoy seamless broadband services in your new home.

Looking for hassle-free moving services? Let us take the stress out of your relocation! Our professional removal services ensure a smooth transition to your new home. Contact us today to book your move and experience the convenience of expert assistance every step of the way!

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20:16 21 Jul 22
Second time I've used White Rose. First class service, friendly and helpful guys and looked my stuff well. They did my move over 2 days during the hottest days of the year so all credit to them. I would definitely use White Rose again if needed and would recommend them.
Elizabeth MinkinElizabeth Minkin
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Could not fault! After trying a couple of local firms for quotes I was sold after speaking with Paul on the phone. His customer service was second to none.The actual move itself was seamless, the boys arrived early and were loaded so quick considering the heat! They worked tirelessly at both ends of the job. Massive thanks- especially working so hard in the heatwave we’re experiencing.
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White Rose just helped us move from London to Yorkshire, last minute, with a newborn and a cat. They were exceptional from start to finish and really helped put our minds at ease throughout.A quick quote with a thorough breakdown of how things would play out, constant communication in the build up and the team doing the move were brilliant — they took absolute care over every detail of our stuff, professional, polite, funny.The whole thing was made so much easier thank to them. I would highly recommend them for your move.
Kirsty BedfordKirsty Bedford
08:13 03 Jul 22
Excellent experience with White Rose removals who made the whole process run smoothly without stress from start to finish.So good to not have to worry about the actual move after the stress of house buying.Completely professional, friendly lads who never failed to keep smiling through the entire job. 100% recommend.
12:58 11 Feb 22
From initial enquiry until completing the move the service has been exceptional.Any query answered quickly and politely.During the move the guys were cheerful and accommodating.They acted professionally and carried out the work efficiently .I can't fault the service
Graham DriverGraham Driver
07:49 30 Jan 22
From initial contact with Paul to the delivery of the contents of our house the service provided was excellent. This was a very challenging move as the destination was fairly inaccessible and had to involve a shuttle from the main road to the house on a hill. The 1st van got stuck in mud and they had to push it out before being able to continue. Jake went above and beyond when he chased our escapee chow chow a mile round the streets and across a busy main road until final capture involving outdoor workmen. Respectful, polite, efficient, hard working with a can do attitude at a competitive price what more does a customer need at this most stressful of times! Wishing you all the very best for a successful 2022!
Julian HolmesJulian Holmes
14:48 22 Jan 22
Absolutely suberb service. Nothing was too much trouble. Friendly , happy removal team who did everything asked of them and much more. Administration was perfect from Paul and Hannah who led me through each step of the move.Could not fault anything and would recommend them 100%
Lorena IglesiasLorena Iglesias
11:42 21 Jan 22
They were absolutely amazing!From the begining Paul Taylor was great to speak to. His communication style and honesty really made a difference to me.They made the whole process easy for me from start to finish. Hannah followed up and made sure the coordination was effective.Kev and Ben were the team in charge of packing all my stuff, a life really, and they came happy and with a great attitude.Kev and Ben completed the job in no time with high level of quality. I could feel my stuff was being looked after and I was completely confident and at ease.The whole team went the extra mile to make sure my move was easy and cost effective at a very high quality level.12 out of 10 !

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